Frequently Asked Questions (FAQ)
Effective Date: November 13, 2026
Last Updated: November 13, 2026
1. Who operates Talmior?
Talmior is an online retail brand operated by Wuhan Chuangguangyou Trading Co., Ltd.
Its Unified Social Credit Code (USCC) is 91420114MAKFKDNLX1.
The registered company address is Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China.
2. Which countries can receive orders?
Our standard delivery destinations are the United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, Netherlands, Belgium, Ireland, Japan, New Zealand, and Singapore.
Delivery to an individual postal code is confirmed at checkout. Certain remote or restricted addresses may not be eligible.
3. When is standard shipping free?
Standard shipping is free for eligible orders with a merchandise subtotal of at least US$99.00 after discounts and before taxes.
Below that amount, the applicable delivery fee is calculated and displayed at checkout. Any local-currency equivalent will be shown before you pay.
4. How long will an order take to arrive?
Order preparation ordinarily takes 1–3 business days after payment confirmation.
Estimated transit takes another 7–15 business days after dispatch.
These are two separate stages, and unexpected carrier or customs delays are possible.
5. Where can I find my tracking information?
When tracking is available, we provide tracking details through the order communication channel after dispatch.
Allow the carrier time to record its first scan. Contact us if the status appears inconsistent with the actual delivery.
6. Do I have to pay import duties?
International orders may incur customs duties, import taxes, or handling charges.
Any amounts not collected at checkout may be payable upon import, subject to the destination's rules and the terms disclosed at checkout.
7. Can I change my address or cancel an order?
Please email service@talmior.com as soon as possible with your order number.
We will try to help before dispatch, but cannot guarantee changes once a parcel is in transit.
After dispatch, return or statutory withdrawal rights may apply.
8. How long do I have to request a return?
Eligible goods may be submitted for return within 30 calendar days after delivery.
Contact service@talmior.com to start the process.
Your mandatory consumer rights are not limited by the store's voluntary return period.
9. Are any items non-returnable?
Where offered and legally permitted, exclusions can apply to customized or personalized goods, quickly perishable goods, unsealed hygiene products, certain digital content, qualifying gift cards, and clearly disclosed final-sale items.
Faulty or incorrectly supplied goods remain subject to applicable legal remedies.
10. Who pays to send a return back?
For an eligible preference-based return, the customer generally pays the direct return-shipping cost.
If the goods are defective, damaged on arrival, or incorrect, we cover reasonable authorized return costs where a return is necessary.
We charge no restocking fee. Do not mail returns to the registered company address unless specifically instructed.
11. When will I receive a refund?
After inspection and approval, we initiate a refund to the original payment method within 10 business days, or sooner if mandatory law requires.
The payment provider may need extra time to reflect the credit. Different statutory refund deadlines take precedence where applicable.
12. What if my order is damaged, missing, or incorrect?
Email service@talmior.com with the order number and a description.
Photographs can help us review a damaged or incorrect item.
We will assess the appropriate remedy under our Return & Refund Policy and applicable consumer law.
13. Do I need an account, and who may order?
If an account option is available, follow the registration or sign-in steps shown on the site and protect your password or access code.
Only customers aged 18 or over, or older if local law requires, may register or place orders.
Contact us promptly if you suspect unauthorized account activity.
14. How is my personal information handled?
Wuhan Chuangguangyou Trading Co., Ltd. is the data controller for ordinary Talmior customer and order records.
Our Privacy Policy explains collection, service providers, cookies, rights requests, and international data handling.
Privacy questions can be emailed to service@talmior.com.
15. How do I contact support?
Email: service@talmior.com
Telephone: +86 15793658247
Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://talmior.com
For detailed terms, please see our separate Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.