About Us
Effective Date: November 12, 2026
Last Updated: November 12, 2026
Norsaki is an online retail brand operated by Wuhan Chuangguangyou Trading Co., Ltd. Our aim is to provide customers with clear product information, understandable purchasing procedures, and an accessible way to obtain assistance throughout the shopping process.
Shopping With Norsaki
We believe that customers should have the information they need to make considered purchasing decisions.
Our online store presents available products with descriptions, pricing, and relevant options.
We encourage visitors to review individual product listings before ordering and contact customer support when clarification is needed.
From Purchase to Delivery
An online order involves several stages, including payment confirmation, preparation, dispatch, and transportation.
Our standard order-processing target is 1–3 business days after successful payment confirmation.
Once an order is dispatched, the estimated shipping transit period is 7–15 business days.
Delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances.
Available shipping methods and charges are presented during checkout.
Our Shipping Policy provides additional information about these arrangements.
Customer Assistance After Delivery
We understand that questions may arise after a parcel arrives.
Customers can contact us about damaged goods, incorrect items, missing merchandise, or other order concerns.
Our Return & Refund Policy explains how eligible customers may submit a voluntary return request within 30 calendar days after delivery.
It also describes applicable return conditions, shipping responsibilities, exchanges, and refund processing.
We do not charge a restocking fee for approved returns.
Mandatory consumer rights remain unaffected by our voluntary policies.
Communication and Support
We aim to make customer support accessible through clear contact information and understandable policies.
For assistance with an existing order, please provide your order number and explain the matter you would like us to review.
If you have an account-access or privacy concern, please contact us without sharing passwords, verification codes, or complete payment-card details.
Company Information
Operating Company: Wuhan Chuangguangyou Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFKDNLX1
Company Address: Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://norsaki.com
Support Email: service@norsaki.com
Contact Phone: +86 15793658247
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
The registered company address is provided for business identification and is not automatically a return warehouse.
Customers wishing to return merchandise should contact support first to obtain the applicable instructions and authorized destination.