Contact Us

Effective Date: November 12, 2026
Last Updated: November 12, 2026

Welcome to Norsaki Customer Support

Thank you for visiting Norsaki. We are available to assist with questions about our online store, product information, orders, delivery arrangements, customer accounts, returns, and refunds.

Whether you need information before completing a purchase or assistance with an order you have already received, please contact us using the details below.

How to Reach Us

Website: https://norsaki.com

Support Email: service@norsaki.com

Contact Phone: +86 15793658247

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may send an email outside the published business hours. Messages received outside the support period will be reviewed during a subsequent business period. Response times may vary depending on the nature of your inquiry.

Help With Your Purchase

For assistance with an existing order, please provide your order number and the email address used at checkout. These details help us locate the relevant purchase information.

You can contact us about order confirmation, processing status, tracking details, delivery difficulties, and questions about items received.

If you need to change shipping information, please get in touch as soon as possible. Changes may not be possible once your order has entered the dispatch process.

If a delivery contains damaged, missing, or incorrect merchandise, please describe the issue and include photographs where reasonably available.

Returns and Refund Assistance

Please contact customer support before returning merchandise. We will review your request, explain the applicable procedure, and provide the authorized return address if a physical return is needed.

Our registered business address is provided for company identification. It should not automatically be treated as a return warehouse or parcel-receiving address.

For details about eligibility, return shipping expenses, refunds, and exchanges, please read our Return & Refund Policy.

Account Security and Privacy Questions

If you have difficulty accessing your customer account or suspect unauthorized activity, please contact us promptly.

Do not send passwords, temporary login codes, or complete payment-card information in an email.

Questions about personal information and privacy rights may also be directed to our support email.

Company Details

Operating Company: Wuhan Chuangguangyou Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFKDNLX1

Company Address: Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province