Return & Refund Policy

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. Return Eligibility Period

Norsaki accepts voluntary return requests for eligible merchandise made within 30 calendar days after delivery.

The deadline refers to submitting a return request to our customer support team. It does not necessarily mean that an approved return parcel must arrive at its designated destination within 30 days.

Any longer cancellation period, return right, or additional remedy required by applicable law takes precedence over this voluntary arrangement.

The voluntary 30-day return window does not limit statutory rights concerning defective, damaged, incorrect, misdescribed, or otherwise nonconforming goods.

2. How to Request a Return

To begin a return request, email service@norsaki.com.

Please include:

• Your order number.
• The name or description of the item you wish to return.
• The reason for your return request.
• Photographs, where reasonably available, if the merchandise is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide the appropriate return instructions.

Where a physical return is necessary, we will provide the authorized return destination and explain the applicable shipping arrangements.

Please do not send merchandise back before receiving return instructions from our support team.

Returns shipped to an incorrect or unauthorized address may be delayed, subject to applicable consumer protection laws.

3. Conditions for Voluntary Returns

For a voluntary change-of-mind return, the item should generally meet the following conditions:

• The item was purchased directly from Norsaki.
• The return request was submitted within the applicable return period.
• The item has not been used beyond what is reasonably necessary to inspect it.
• The item is in a condition suitable for return.
• All supplied accessories, components, and relevant parts are included.
• Sufficient information is available to verify the purchase.

Original packaging is recommended where available, particularly to protect merchandise during return transportation.

Missing original packaging does not automatically invalidate a return where applicable law provides otherwise.

These conditions will be applied fairly and in accordance with applicable consumer law. They do not restrict legal remedies concerning defective, damaged, misdescribed, or otherwise nonconforming goods.

4. Non-Returnable Items and Exceptions

The following categories may be excluded from voluntary change-of-mind returns, but only where the exclusion is permitted by applicable law and all relevant legal requirements, including any required pre-purchase disclosure, have been satisfied.

4.1 Personalized or Custom-Made Products

Products made, engraved, personalized, or otherwise manufactured to an individual customer's specifications may be excluded from voluntary returns where permitted by law.

Ordinary products purchased in standard available sizes, colors, or variations are not automatically considered custom-made products.

4.2 Perishable Products

Goods that are liable to deteriorate or expire rapidly may be excluded from voluntary returns where permitted by law.

4.3 Unsealed Health and Hygiene Products

Sealed goods that are unsuitable for return due to health protection or hygiene reasons may become ineligible for voluntary returns after their protective seal has been removed, where applicable law permits this exclusion.

Opening ordinary product packaging does not automatically make an item non-returnable.

4.4 Certain Sealed Media or Software

Sealed audio recordings, video recordings, or computer software may be excluded from voluntary returns after unsealing, where the applicable legal conditions are satisfied.

4.5 Certain Digital Products

Digital content supplied without a physical medium may be excluded from voluntary returns after delivery or performance begins, but only where legally permitted and any required customer consent, acknowledgment, or disclosure has been obtained.

4.6 Items Damaged, Altered, or Excessively Used by the Customer

Items that have been materially damaged, altered, or used beyond reasonable inspection may not qualify for a full voluntary change-of-mind refund.

Any deduction or refusal will depend on the item's condition, the circumstances, and applicable law.

Important Exceptions to the Non-Returnable List

• Discounted or promotional merchandise is not automatically non-returnable merely because it was sold at a reduced price.
• The above exclusions apply only to relevant products actually sold by Norsaki and only where permitted by applicable law.
• A product is not excluded merely because it falls within a broadly described category unless the legal conditions for that exclusion are met.
• Damaged, defective, incorrect, misdescribed, or otherwise nonconforming products remain subject to applicable statutory remedies, regardless of the voluntary return exceptions listed above.

If you are unsure whether your item qualifies for a voluntary return, please contact service@norsaki.com before arranging shipment.

5. Return Shipping Costs and Responsibilities

Return shipping responsibilities depend on the reason for the return.

5.1 Change-of-Mind Returns

If you wish to return an eligible product because you have changed your mind, no longer need it, or ordered the wrong item or variation:

• The customer generally pays the return shipping cost.
• Return shipping costs are not a fixed amount. They depend on the parcel's weight, dimensions, shipping origin, return destination, and selected carrier.
• Return shipping expenses paid by the customer are generally not reimbursed unless applicable law or more favorable purchase terms require otherwise.
• Our support team will provide the authorized return destination and relevant shipping instructions.

Please use an appropriate shipping method and keep your postage receipt and tracking information.

Where we offer a prepaid return label for a change-of-mind return, we will explain any applicable label cost or lawful deduction before proceeding.

5.2 Defective, Damaged, or Incorrect Items

If merchandise arrives damaged, is defective, or was sent incorrectly due to an error on our part:

• Norsaki will cover reasonable applicable return shipping costs where a physical return is required.
• We may provide a prepaid return shipping label or arrange another suitable return service.
• If we ask you to purchase return shipping yourself, we will explain the arrangement in advance and reimburse reasonable, agreed shipping expenses upon receipt of suitable proof of payment.
• Where applicable law requires reimbursement of reasonable return shipping costs, that obligation applies even if advance authorization was not obtained.
• In certain circumstances, we may resolve the issue without requiring a physical return.

Please contact customer support before paying for return transportation so the appropriate arrangements can be confirmed.

5.3 Original Shipping Charges

For voluntary change-of-mind returns, the original delivery charge is not automatically refundable.

However, any initial shipping costs that must be reimbursed under applicable law, including standard delivery charges in qualifying cancellation circumstances, will be refunded as required.

Additional charges for optional expedited or premium delivery services will be handled in accordance with applicable law.

5.4 Return Shipping Cost Summary

Return ReasonWho Pays Return Shipping?Customer changed their mindCustomer generally paysCustomer ordered the wrong item or variationCustomer generally paysCustomer no longer wants or needs the itemCustomer generally paysItem arrived damagedNorsaki covers reasonable applicable costsItem is defectiveNorsaki covers reasonable applicable costsIncorrect item was shippedNorsaki covers reasonable applicable costsItem is missing components or incompleteNorsaki covers reasonable applicable costs if a physical return is required because of our error

These arrangements are subject to mandatory consumer protection laws and any more favorable terms communicated at purchase.

5.5 Shipping Instructions and Tracking

Customers should not independently arrange unusually expensive or expedited return transportation without first discussing the available options with support.

We will cover reasonable transportation expenses for which we are legally responsible.

Where customers arrange their own return shipment, we recommend using a trackable service and retaining proof of shipment.

Responsibility for any delayed or lost parcel will be determined by the circumstances, agreed shipping arrangements, and applicable law.

6. Restocking Fees

Norsaki does not charge a restocking fee for approved returns.

We do not impose a separate fee merely for processing or restocking an eligible returned item.

Any lawful return shipping expense payable by a customer under Section 5 is separate from a restocking fee.

7. Authorized Return Destination

The correct return address will be provided by our customer support team when a physical return is authorized.

Our registered business address is not automatically a return processing facility or warehouse.

Do not ship merchandise to the company registration address unless support specifically identifies it as the authorized destination for your return.

To help ensure that your return is processed correctly:

• Follow the return instructions provided by support.
• Package merchandise securely for transportation.
• Include any requested order or return reference information.
• Keep your shipping receipt and tracking number until the return is resolved.

If your return shipment is delayed or lost, please contact us with the relevant tracking information.

8. Return Inspection and Review

When merchandise is physically returned, we may inspect the received item and assess the relevant return conditions.

We may verify:

• The identity of the returned product.
• Its condition and included components.
• Whether the voluntary return requirements have been satisfied.
• Whether the circumstances indicate a defect, incorrect shipment, or other product issue.

We may contact you if additional information is reasonably required.

If a voluntary return is approved, we will explain the refund or other applicable outcome.

If a voluntary return cannot be approved, we will communicate the reason.

Mandatory statutory rights to repair, replacement, refund, or another remedy remain available independently of voluntary return eligibility.

9. Refund Method and Amount

An approved refund will ordinarily be issued to the original payment method used for the purchase.

A different method may be used where required by applicable law or where a lawful alternative has been agreed.

The refundable amount will be determined based on the reason for return, the item's condition where relevant, the circumstances of the purchase, and applicable law.

For voluntary returns, any lawful deduction or non-refundable charge will be explained where applicable.

For defective, damaged, incorrect, or otherwise nonconforming goods, we will provide the refund or other remedy required by applicable law.

Original delivery charges will be refunded where legally required or under more favorable purchase terms.

10. Refund Processing Time

We will initiate an approved refund within 10 business days after refund approval, or sooner where applicable law requires.

Where statutory cancellation or refund rights apply, any mandatory refund deadline takes precedence over this voluntary processing timeline.

Refund initiation does not necessarily mean the funds will appear in your account immediately.

Your bank, card issuer, or payment service provider may require additional time to process the credit.

If you believe an approved refund is delayed, please contact service@norsaki.com with your order details.

11. Order Cancellation

You may contact us to request cancellation before an order is dispatched.

We will attempt to stop an order when practical, but cannot guarantee cancellation if preparation or shipping has progressed.

If your order has already shipped, the applicable return process or mandatory cancellation rights may apply.

Nothing in this section limits any cancellation rights that cannot legally be excluded.

12. Exchanges

If you would like another product variation or a replacement, please contact customer support before returning the original item.

Exchanges are subject to availability and the circumstances of the request.

For voluntary exchanges, we will explain any applicable return or replacement shipping charges before proceeding.

If a direct exchange is not practical, we may explain the option of returning an eligible item and placing a separate order.

For defective or otherwise nonconforming goods, mandatory legal rights to repair, replacement, refund, or other remedies remain in effect.

13. Faulty, Damaged, Missing, or Incorrect Items

If an item arrives defective, damaged, incomplete, materially different from its description, or incorrect, please contact our support team promptly.

Support Email: service@norsaki.com

Please provide your order number and a description of the concern.

Photographs may be useful when reasonably available. We will not impose unreasonable evidence requirements that restrict mandatory consumer rights.

We will review the matter and arrange an appropriate remedy consistent with applicable consumer law.

Depending on the situation, this may include:

• Repair.
• Replacement.
• Supply of missing components.
• Refund.
• Another legally appropriate solution.

Where a physical return is necessary because of a defect, shipping damage, or our fulfillment error, Norsaki will arrange or cover reasonable applicable return shipping costs as described in Section 5.

The voluntary 30-day return period and the non-returnable item list do not limit statutory remedies for defective, damaged, incorrect, misdescribed, or otherwise nonconforming merchandise.

14. Business and Customer Support Details

Operating Company: Wuhan Chuangguangyou Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFKDNLX1

Company Address: Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Website: https://norsaki.com

Support Email: service@norsaki.com

Contact Phone: +86 15793658247

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UTC+8, China Standard Time)

For returns, refunds, exchanges, or questions about an order, please contact our customer support team using the information above.

Important: The registered business address is provided for business identification purposes and is not automatically an authorized return address.

When a physical return is necessary, our support team will supply the appropriate return destination and shipping instructions.

Consumer Rights Notice

This policy describes Norsaki's voluntary return arrangements and related procedures.

Nothing in this policy excludes, restricts, or reduces consumer protections that cannot legally be waived.

Where any provision conflicts with applicable mandatory consumer protection law, the relevant legal requirement will prevail.