Shipping Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. From Order Confirmation to Delivery
At Norsaki, we aim to provide customers with a clear, reliable, and transparent shipping experience.
Our fulfillment process includes payment confirmation, order preparation, packaging, dispatch, transportation, and final delivery.
Order processing and shipping transit are separate stages, and the estimated timeframe for each stage is explained below.
This Shipping Policy outlines our processing times, estimated delivery periods, available shipping destinations, shipping fees, free shipping eligibility, tracking information, and procedures for handling delivery issues.
2. Order Processing Time
Our standard order-processing time is 1–3 business days after successful payment confirmation.
Processing may include verifying payment information, reviewing order details, preparing merchandise, packaging items, and arranging shipment with our logistics partners.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Orders placed on weekends or public holidays may begin processing on the next available business day.
During peak shopping seasons, promotional events, or periods of increased order volume, processing may take longer than usual.
If a significant processing delay affects your order, we will provide relevant information where appropriate.
3. Estimated Shipping and Delivery Time
Once an order has been dispatched, the estimated standard shipping transit time is 7–15 business days.
Our estimated delivery timeline is as follows:
- Order Processing: 1–3 business days
- Standard Shipping Transit: 7–15 business days
- Estimated Total Delivery Time: 8–18 business days
The estimated total delivery time includes both order processing and shipping transit.
Actual delivery times may vary depending on the destination country, carrier operations, shipping routes, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.
The delivery periods listed above are estimates and do not constitute guaranteed arrival dates.
Any mandatory delivery deadlines or customer remedies under applicable consumer protection laws remain unaffected.
4. Shipping Destinations and Available Countries
Norsaki offers international shipping to selected countries and regions.
Our standard shipping destinations include the following:
North America
- United States
- Canada
Europe
- United Kingdom
- Ireland
- Germany
- France
- Italy
- Spain
- Portugal
- Netherlands
- Belgium
- Austria
- Denmark
- Sweden
- Finland
- Poland
- Czech Republic (Czechia)
Oceania
- Australia
- New Zealand
Asia
- Japan
- Singapore
- Malaysia
Middle East
- United Arab Emirates
Shipping Availability and Restrictions
Shipping availability may vary depending on the delivery address, product category, carrier coverage, and applicable transportation restrictions.
Certain remote areas, islands, overseas territories, military addresses, and locations with limited carrier services may not be eligible for standard shipping.
Some products may also have destination-specific shipping restrictions due to their size, weight, or applicable local regulations.
The final list of available shipping destinations, delivery methods, and applicable shipping charges is confirmed during checkout.
If your country or delivery address cannot be selected during checkout, we may currently be unable to ship to that location.
For shipping availability inquiries, please contact service@norsaki.com before placing an order.
5. Shipping Fees and Free Shipping Policy
Norsaki offers free standard shipping on eligible orders that meet the minimum purchase requirement.
Our standard shipping rules are outlined below.
Free Standard Shipping
Orders with an eligible merchandise subtotal of US$59.00 or more qualify for free standard shipping to eligible destinations.
Standard Shipping for Orders Below US$59.00
Orders with an eligible merchandise subtotal below US$59.00 are subject to standard shipping fees calculated and displayed during checkout.
Shipping charges may vary depending on:
- Destination country or region
- Delivery address
- Order contents
- Package weight and dimensions
- Available shipping methods
- Special handling requirements, where applicable
Free Shipping Eligibility and Conditions
- The free shipping threshold is calculated based on the merchandise subtotal after applicable discounts and before shipping charges and taxes.
- Free shipping applies to eligible standard shipping services only.
- Expedited or special delivery services, where available, may incur additional charges.
- Oversized items, restricted products, remote destinations, or shipments requiring special handling may be excluded from free shipping eligibility where clearly disclosed before payment.
- Import duties, customs clearance charges, and applicable taxes are not automatically included in the free shipping offer.
- If an order qualifies for free standard shipping, the applicable shipping discount will be reflected during checkout.
- For orders below the free shipping threshold, the applicable shipping fee will be displayed before payment confirmation.
Shipping Fee Transparency
Customers can review the available shipping methods, applicable delivery charges, and final order total before completing payment.
The shipping fee displayed during checkout will apply to the order.
Norsaki will not impose additional shipping charges after an order has been placed unless separately agreed with the customer, subject to applicable law.
6. Dispatch Confirmation and Shipment Tracking
Once an order has been dispatched, we will normally send a shipping confirmation to the email address or other contact channel associated with the purchase.
Where tracking is available, the confirmation will include a tracking number or tracking link.
Please note that tracking information may not become active immediately after a shipping label is created.
Shipping carriers may require additional time to register the first scan or update transportation records.
Tracking estimates and delivery statuses are provided by the relevant shipping carrier and may change during transit.
If you have questions about tracking information or shipment status, please contact service@norsaki.com with your order number.
7. International Deliveries, Customs Duties, and Import Taxes
International shipments may be subject to customs inspections, import duties, local taxes, or customs clearance charges.
These charges depend on the destination country, applicable regulations, and the purchase terms disclosed during checkout.
Unless checkout expressly identifies import-related charges as prepaid or collected by Norsaki, applicable duties, taxes, or customs processing fees may be assessed separately by local customs authorities or shipping carriers, subject to applicable consumer disclosure requirements.
Customs clearance procedures may occasionally extend the estimated delivery timeline.
We will comply with applicable laws regarding the disclosure and collection of shipping-related taxes and charges.
Nothing in this policy affects customers' mandatory rights to clear information regarding applicable charges before purchase.
8. Shipping Address Accuracy and Corrections
Customers should carefully review their shipping information before completing an order.
Please ensure that the following details are accurate and complete:
- Recipient's full name
- Street address and house number
- Apartment, suite, or unit number, if applicable
- City, state, or province
- Postal or ZIP code
- Country or region
- Valid contact telephone number
If you discover an error in your shipping information after placing an order, please contact service@norsaki.com as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch.
However, once an order has been processed or transferred to the shipping carrier, address modifications cannot always be guaranteed.
Responsibility for unsuccessful deliveries and any associated costs will be determined according to the circumstances, the purchase terms, and applicable consumer protection laws.
9. Shipping Delays
Although we aim to deliver orders within the estimated timeframe, unexpected shipping delays may occasionally occur.
Possible causes include:
- Carrier congestion or transportation disruptions
- Severe weather conditions
- Customs inspections and clearance delays
- Local public holidays
- Incorrect or incomplete shipping information
- Increased shipping volumes during peak seasons
- Other unforeseen circumstances beyond reasonable control
If your order has not arrived within the estimated delivery period, or if tracking information has stopped updating for an unusual period, please contact our customer support team.
Provide your order number and any available tracking details so we can review the shipment and coordinate with the carrier where appropriate.
We will address delivery concerns in accordance with the purchase agreement and applicable consumer protection laws.
10. Missing, Lost, or Undelivered Packages
If your shipment appears lost, tracking information has stopped updating for an unusual period, or your package is marked as delivered but cannot be located, please contact us promptly.
When contacting customer support, please provide:
- Your order number
- Tracking number, if available
- A description of the delivery issue
- Any relevant supporting information
We will review the circumstances and coordinate with the relevant shipping carrier where appropriate.
A carrier's delivery confirmation or tracking status does not automatically eliminate a customer's mandatory rights regarding undelivered goods.
If a shipment is confirmed lost or an order has not been delivered as legally required, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
Depending on the circumstances, available remedies may include a replacement, refund, or another legally appropriate solution.
11. Damaged, Incorrect, or Incomplete Deliveries
If the merchandise you receive is damaged, incorrect, or incomplete, please contact our customer support team promptly.
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Photographs of the affected product or packaging, when reasonably available
- Details of any missing or incorrect items
We will investigate the circumstances and explain the available remedies.
Depending on the situation and applicable law, these may include a replacement, refund, or another appropriate solution.
Please retain the original packaging where reasonably possible, particularly if it may help document shipping-related damage.
For additional information, please refer to our Return & Refund Policy.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights under applicable law.
12. Business Information and Shipping Support
If you have questions about shipping destinations, estimated delivery times, shipping fees, free shipping eligibility, tracking information, or delivery issues, please contact our customer support team.
Operating Company: Wuhan Chuangguangyou Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFKDNLX1
Company Address: Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Website: https://norsaki.com
Support Email: service@norsaki.com
Contact Phone: +86 15793658247
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UTC+8, China Standard Time)
The registered company address above is provided for business identification and correspondence purposes. It is not automatically an authorized return address.
Please contact our customer support team and follow the applicable return instructions before sending any merchandise back.