Privacy Policy

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. Privacy at Norsaki

Using an online store involves information moving between a customer, the website, and the services needed to complete a purchase.

At Norsaki, personal information may be involved when you browse merchandise, sign in to an account, complete checkout, arrange delivery, or contact us about an order.

This Privacy Policy explains where that information comes from, the purposes for which it may be used, who may receive it, and the rights and choices available to you.

The policy applies to https://norsaki.com and personal information processed in connection with our online store and customer communications.

Personal information means information relating to an identified or identifiable person, as defined under applicable privacy law.

2. Data Controller

The organization responsible for determining the purposes and means of processing personal information for Norsaki's own store operations is:

Data Controller: Wuhan Chuangguangyou Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFKDNLX1

Registered Company Address: Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Website: https://norsaki.com

Privacy Contact Email: service@norsaki.com

Contact Phone: +86 15793658247

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Other organizations involved in a transaction may independently determine how they process certain information. Their own privacy notices may apply to those separate activities.

3. Where Personal Information Comes From

Information You Provide

We receive information when you submit details during checkout, contact customer support, or use customer account features where available.

This may include your name, email address, telephone number, billing and delivery addresses, order-related instructions, and information included in your messages.

If you report a damaged or incorrect product, you may also provide photographs or additional details relevant to the issue.

Information Generated Through Transactions

An online purchase generates records concerning the order.

These may include the items selected, quantities, prices, order numbers, purchase dates, payment status, shipping method, and delivery progress.

We may receive transaction confirmations or limited payment references from services involved in processing a payment.

Customers should not send complete payment-card information to our support email.

Information Produced by Website Use

When you visit a page, technical systems may process information such as your IP address, device and browser characteristics, operating system, referring page, requested resources, access times, and technical event records.

Cookies and similar browser technologies may be used to maintain a shopping session, remember preferences, or support website security.

Information Associated with Accounts

Where account features are offered, relevant information may include an account identifier, contact details, preferences, order history, and records needed to support login or account security.

Authentication methods and related records depend on the account technology available through the Website.

4. Purposes for Which Information Is Used

We process relevant information to perform functions associated with the online store.

Providing the shopping experience: Technical and session information helps deliver pages, maintain shopping functions, and support checkout.

Handling purchases: Order details and contact information help us review purchases, confirm transaction status, and arrange fulfillment.

Arranging delivery: Recipient and address information can be provided to shipping services responsible for delivering goods.

Providing support: Order records and customer communications allow us to respond to inquiries, assess return requests, and address delivery or product concerns.

Protecting customers and the Website: Relevant technical and transaction records can help identify unauthorized access, suspicious transactions, or operational problems.

Meeting legal responsibilities: Certain information may be needed for accounting, taxation, consumer protection, dispute resolution, and lawful regulatory obligations.

Managing optional services: When relevant features are offered and legally permitted, information may be used to maintain communication preferences, provide promotional messages, or support optional measurement and advertising activities.

Information should be used only for a lawful purpose relevant to the applicable processing activity.

5. Legal Grounds for Handling Information

Where data protection law requires a legal basis, the basis depends on the activity involved.

Processing necessary to complete a purchase, arrange delivery, or take steps requested before entering a contract may rely on contractual necessity.

Records maintained to comply with accounting, tax, consumer protection, or other applicable obligations may rely on legal requirements.

Security, fraud prevention, service reliability, and certain operational activities may rely on legitimate interests where permitted, after considering the impact on individuals and their rights.

Activities requiring permission, such as certain optional cookies or promotional communications, rely on consent where applicable.

If consent is the relevant basis, you may withdraw it for future processing. Withdrawal does not affect processing that was lawful before the withdrawal.

Other lawful grounds may apply where recognized by the relevant jurisdiction.

6. Organizations Involved in Store Operations

Our Website uses Shopify ecommerce technology. Shopify may process information required for storefront functionality, account features, checkout, and related commerce services, depending on the services involved.

Additional service providers may participate in carrying out specific functions.

For example, payment providers may process information necessary to authorize or settle transactions. Shipping providers may receive the recipient details needed to transport packages. Technical service providers may handle information relevant to website infrastructure, security, or customer communications.

We share information that is relevant to an authorized function, subject to applicable privacy obligations.

Some providers act on behalf of the store for particular activities. Others may independently determine their own purposes for processing certain information.

We may also disclose information when legally required, to protect lawful rights, or in connection with a legitimate business transaction subject to appropriate safeguards.

We do not assume that every optional analytics, social media, or advertising service is in use on the Website.

7. Cookies and Browser Choices

Cookies and related technologies can perform different functions.

Some are necessary for core shopping operations, including maintaining cart contents, supporting checkout, facilitating authentication, and helping prevent misuse.

Other technologies, if enabled, may support optional website measurement, remembering preferences, or advertising-related features.

The legal requirements for these technologies depend on their function and the law applicable to the visitor.

You can use your browser settings to delete or restrict cookies. However, disabling technologies necessary for core operations may affect the ability to use certain Website features.

Where a cookie banner or privacy preference control is available, you may use it to manage the relevant choices.

8. Marketing Preferences and Advertising Rights

If you choose to receive optional promotional communications where offered, relevant contact information and preference records may be processed to manage those messages.

You may unsubscribe from eligible promotional emails using the method provided in the message or by contacting us.

Some privacy laws provide rights concerning targeted advertising, the sale or sharing of personal information, or certain forms of profiling.

Where such rights apply to activities undertaken through the Website, you may use any applicable privacy-choice mechanism provided on the Website or submit a request to service@norsaki.com.

We will review the request according to the relevant processing and applicable law.

Necessary communications about orders, account security, or customer support may continue when legally permitted.

9. Handling Personal Information Across Borders

The operating company identified in this policy is based in China.

Online commerce can involve payment, platform, logistics, and technology providers operating in multiple countries.

As a result, information connected with your visit or purchase may be processed outside the country where you live.

Different jurisdictions may provide different legal protections for personal information.

Where applicable law requires safeguards or a recognized mechanism for an international transfer, an appropriate lawful arrangement will be used.

You may contact us for additional information about international handling relevant to your personal information.

10. How Long Information Remains Relevant

Different records serve different purposes and therefore may have different retention periods.

Order information may be necessary while a purchase is being fulfilled and for applicable return, accounting, tax, warranty, dispute, or legal obligations.

Account-related information may be retained while necessary to provide account features or satisfy lawful requirements.

Support correspondence may be retained for a reasonable period to resolve an inquiry and maintain appropriate service records.

Technical security records may be kept for a period reasonably needed to investigate misuse or protect operations.

When information is no longer required for an appropriate lawful purpose, we take steps to delete, anonymize, or restrict it, subject to applicable retention requirements and technical constraints.

An account closure request may not require immediate deletion of order records that must legally be preserved.

11. Protecting Information

We recognize the importance of protecting customer information against unauthorized access, disclosure, alteration, and misuse.

Reasonable technical and organizational measures are used to reduce those risks.

Access should be limited to personnel and service providers who have an appropriate need for the information.

No internet-connected system can guarantee absolute security.

Customers should protect their login credentials, avoid sharing authentication codes, and report suspected unauthorized account activity promptly.

12. Your Ability to Access and Control Information

Depending on the privacy laws applicable to you, you may be entitled to request:

Access to personal information processed about you.
Correction of inaccurate or incomplete information.
Deletion where legally available.
Restriction of or objection to certain processing.
Withdrawal of consent where consent applies.
Data portability where provided by law.
An opt-out of qualifying advertising or data sharing.
Review or appeal of certain privacy decisions where permitted.

These rights may have legal limitations, including requirements to maintain records for valid transactions, legal obligations, or disputes.

To exercise a privacy right, send an email to service@norsaki.com describing your request.

We may ask for reasonable information to verify your identity before disclosing, correcting, or deleting personal data.

We will respond within the timeframe required by applicable law.

Where permitted, an authorized representative may act on your behalf. You may also have the right to submit a complaint to a competent privacy or data protection authority.

13. Children's Information

The Website is intended for lawful online shopping and is not specifically directed toward children.

We do not knowingly seek to collect children's personal information in violation of applicable privacy law.

A parent or guardian who believes that a child has provided personal information improperly may contact us for review and appropriate action.

14. Independent Websites and Services

The Website may include links to third-party websites or services.

Such organizations may collect and handle information according to their own privacy policies.

We encourage visitors to review the relevant notices when they interact directly with an external service.

15. Updates to This Policy

We may update this Privacy Policy if our business activities, website functions, or applicable legal obligations change.

The Last Updated date identifies the latest version.

Where applicable law requires additional notification or consent for a material change, we will follow that requirement.

16. Contact the Data Controller

For questions about this Privacy Policy, personal information, or an individual rights request, please contact: