Terms of Service
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Introduction and Operating Company
These Terms of Service ("Terms") govern the use of https://norsaki.com (the "Website"), including browsing, customer account features, and purchases.
Norsaki is operated by Wuhan Chuangguangyou Trading Co., Ltd., Unified Social Credit Code (USCC): 91420114MAKFKDNLX1.
In these Terms, "we," "us," and "our" refer to the store's operations, while "you" refers to a visitor, account holder, or customer.
By using the Website or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms excludes or reduces rights that consumers cannot legally waive.
2. Eligibility, Minimum Age and Accuracy of Information
You must be at least 18 years of age and have the legal capacity required to enter into a binding purchase agreement under the laws applicable to you.
If the laws of your country or region require a higher minimum age for entering into legally binding agreements or making online purchases, the higher age requirement shall apply.
By accessing the Website, registering a customer account, or placing an order, you represent and warrant that you are at least 18 years old and legally eligible to use the Website and enter into transactions.
Individuals under the age of 18 are not permitted to register customer accounts or place orders through the Website, even with parental or guardian consent, unless otherwise required by applicable law.
Information submitted during registration, checkout, or customer support communications must be accurate, complete, reasonably current, and provided with appropriate authorization.
You may not impersonate another individual, misrepresent your age or identity, use an unauthorized payment method, or deliberately provide misleading information in connection with an order.
We reserve the right to refuse transactions, restrict access, or suspend accounts where we reasonably determine that these eligibility requirements have not been satisfied, subject to applicable law and mandatory consumer rights.
3. Creating a Customer Account
If customer account registration is offered, you may create an account through the process available on the Website.
During registration, you must provide accurate information, use contact details you are authorized to access, and keep account information reasonably current.
Accounts must not be registered for impersonation, fraudulent purchases, unauthorized access, or interference with the Website.
Depending on the checkout features available, customers may also be able to purchase without creating an account.
An account provides access only to the functions made available through the Website and does not guarantee that an order will be accepted.
4. Login and Identity Verification
Account holders must use the authorized sign-in procedure.
Depending on the account technology available, login may involve a password, a one-time verification code, an emailed sign-in link, or another supported authentication method.
You must not attempt to access an account belonging to someone else or bypass authentication safeguards.
If you cannot sign in, use an available recovery option or contact customer support.
To protect personal information, we may request reasonable identity verification before assisting with sensitive account changes or recovery.
5. Password Protection
If your account uses a password, you should choose a strong, unique password and protect it from unauthorized disclosure.
You must take reasonable care to keep passwords, authentication codes, and secure login links confidential.
We recommend signing out after using shared devices, maintaining security on your email account, and avoiding suspicious login pages.
Customer support will not ask you to reveal your complete password or one-time sign-in code in an unsolicited message.
If you believe someone has obtained your login credentials, contact service@norsaki.com promptly.
6. Your Account Responsibilities
You are responsible for actions you authorize through your account and for complying with these Terms.
Responsibility for activity that you did not authorize will be determined according to the circumstances and applicable law. You are not automatically liable for fraudulent activity solely because it involved your account.
You must not use the Website to:
- Submit fraudulent orders or unauthorized payments.
- Access other users' accounts or information without permission.
- Introduce malicious code or interfere with website security.
- Circumvent checkout safeguards or misuse promotional features.
- Infringe intellectual property or privacy rights.
- Conduct activities prohibited by applicable law.
We may reasonably restrict or suspend account access to protect customers, investigate suspected abuse, or comply with legal obligations.
Such measures will not remove mandatory rights relating to valid purchases.
You may contact us for assistance with account closure. Certain purchase records may still need to be retained for lawful purposes.
7. Product Listings
We aim to provide relevant product descriptions, photographs, specifications, available options, and pricing.
The appearance of merchandise on a screen may differ from its physical appearance because of display settings and device characteristics.
Product availability may change. We may correct obvious listing or pricing errors.
If an error materially affects your order, we will explain the issue and offer the options or remedies required by applicable law.
8. Orders and Acceptance
Submitting an order constitutes a request to purchase the selected goods.
An automated order acknowledgement confirms receipt of the request but does not necessarily mean that the purchase has been accepted.
An order is accepted when we expressly confirm acceptance or begin fulfillment in a manner indicating acceptance.
Orders may be declined for lawful reasons, such as unavailable stock, payment failure, unsupported delivery destinations, suspected fraud, or an obvious pricing error.
If payment has already been captured for an order that is not accepted, an appropriate refund or reversal will be arranged.
9. Prices, Payments and Applicable Charges
Product prices and available payment options are presented during checkout.
You should review the total payable amount, including any shipping fees and taxes collected by us, before confirming your purchase.
For cross-border transactions, import duties, local taxes, or customs charges may apply according to the destination and the applicable checkout disclosures.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not guarantee the availability of a particular payment service for every order or destination.
10. Order Preparation and Delivery
Our standard order processing target is 1–3 business days after successful payment confirmation.
Following dispatch, estimated shipping transit is 7–15 business days.
Processing and transit are separate stages. These estimates are not guaranteed arrival dates.
Delivery methods, available destinations, and shipping charges are determined by the options shown during checkout.
Please consult our Shipping Policy for additional information.
11. Order Cancellation
You may request cancellation before dispatch by contacting service@norsaki.com.
We will attempt to accommodate a cancellation request where practical, but may be unable to stop an order after fulfillment has progressed.
If an order has already shipped, applicable return procedures or statutory cancellation rights may apply.
Nothing in this section removes a cancellation right guaranteed by law.
12. Returns, Refunds and Exchanges
Customers may request an eligible voluntary return within 30 calendar days after delivery.
For approved refunds, we will generally initiate payment to the original payment method within 10 business days after refund approval, or sooner where required by law.
Payment providers may require additional time to credit funds.
We do not charge a restocking fee for approved returns.
Our Return & Refund Policy explains eligibility, return procedures, shipping costs, exchanges, and other applicable conditions.
13. Appropriate Website Use
You may use the Website for lawful browsing, shopping, and account-related purposes.
You must not disrupt website services, attempt unauthorized access, copy protected content for unauthorized commercial use, or use automated methods in ways that unlawfully interfere with other users or systems.
We may take proportionate steps to maintain website security and prevent unlawful use.
14. Intellectual Property
Text, imagery, logos, designs, software, and other protected elements of the Website remain the property of their respective rights holders.
Access to the Website does not transfer ownership or grant a right to commercial reproduction of protected materials.
Any copying, redistribution, or use beyond lawful personal use requires the necessary authorization.
15. External Providers and Services
The Website may rely on third-party providers for ecommerce infrastructure, payment processing, delivery, authentication, and related functions.
Independent providers may have their own terms and privacy notices.
We do not exclude responsibilities that applicable consumer law places on us merely because a third party performs part of a transaction.
16. Personal Information
Personal information may be processed when you visit the Website, create an available account, place an order, or communicate with support.
Our Privacy Policy explains the information involved, why it is processed, how it may be shared, and how privacy requests can be made.
17. Website Availability and Liability
We take reasonable steps to operate the Website and fulfill accepted orders.
However, technical interruptions and circumstances beyond reasonable control may affect website functionality or delivery.
To the extent permitted by applicable law, we are not liable for remote or unforeseeable indirect losses.
Nothing in these Terms excludes liability for fraud, intentional misconduct, injury where exclusion is unlawful, or any other liability that cannot legally be limited.
Mandatory remedies for defective, misdescribed, missing, or undelivered goods remain available.
18. Amendments, Governing Law, Jurisdiction and Dispute Resolution
18.1 Amendments to These Terms
We may revise these Terms to reflect operational, technical, or legal changes.
The Last Updated date at the top identifies the latest version.
Changes will not retroactively remove rights under previously accepted purchases unless applicable law permits.
18.2 Governing Law
These Terms of Service, your use of the Website, and any disputes arising out of or relating to purchases, transactions, or contractual relationships established through Norsaki shall be governed by and interpreted in accordance with the laws of the People's Republic of China, to the extent permitted by applicable conflict-of-laws rules.
The application of Chinese law shall not exclude, restrict, or override any mandatory consumer protection laws or non-waivable statutory rights that apply to customers in their country or region of residence.
Where applicable law requires the application of another jurisdiction's mandatory consumer protection provisions, those provisions shall take precedence to the extent required by law.
18.3 Amicable Dispute Resolution
If you have a complaint, disagreement, or dispute relating to the Website, an order, a product, or these Terms, you are encouraged to contact our customer support team at service@norsaki.com.
We will make reasonable efforts to review the circumstances, communicate with you, and seek an appropriate resolution in accordance with applicable law.
Nothing in this section requires you to waive any statutory right, accept an unfair settlement, or complete an informal resolution process before exercising a legal remedy where applicable law permits you to proceed directly.
18.4 Jurisdiction and Competent Courts
If a dispute cannot be resolved through communication, the parties agree, to the extent permitted by applicable law, that disputes arising out of or relating to these Terms, the Website, or purchases made through Norsaki may be submitted to the competent People's Court in Caidian District, Wuhan, Hubei Province, People's Republic of China, provided that such court has jurisdiction under applicable procedural law.
This jurisdiction agreement is non-exclusive and applies only to the extent permitted by applicable law.
Nothing in these Terms prevents a consumer from bringing proceedings before another court of competent jurisdiction, including a court in the consumer's country or region of residence, where such a right is granted by applicable mandatory law.
Any mandatory requirements concerning exclusive jurisdiction, consumer contracts, court competence, or legally protected dispute resolution procedures shall prevail over this jurisdiction provision.
18.5 Mandatory Consumer Rights
Regardless of the governing law or jurisdiction provisions above, customers retain all mandatory consumer rights and remedies that cannot lawfully be excluded or restricted.
These rights may include statutory protections concerning defective or unsafe products, inaccurate product descriptions, delivery failures, cancellations, refunds, unfair contract terms, and other legally protected consumer interests.
Nothing in these Terms limits the right of an eligible consumer to seek assistance from a competent consumer protection authority or use an applicable legally authorized dispute resolution procedure.
18.6 Severability
If any provision of this section is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be limited or severed to the minimum extent necessary under applicable law.
The remaining provisions shall continue in effect to the extent legally permitted.
19. Company and Contact Information
Operating Company: Wuhan Chuangguangyou Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFKDNLX1
Company Address: Factory Building 6-1874, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://norsaki.com
Support Email: service@norsaki.com
Contact Phone: +86 15793658247
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)